Get in Touch With Us
This page explains how to contact the Non Gamstop Casinos editorial team, what we can help with and what we cannot. We publish research-based guides to casinos outside GAMSTOP, so most messages are about our content: a fact that looks out of date, a question about how a bonus or payment term works, or a suggestion for a topic.
Before you write: what we can and cannot do
We are an independent information site. We are not a casino, we do not hold player accounts and we do not run any of the brands we mention. That shapes what we can usefully do for you.
| We can help with | We cannot help with |
|---|---|
| Corrections to our guides and reviews | Releasing, speeding up or reversing a withdrawal |
| Explaining terms such as wagering requirements, bonus expiry or cashout caps | Reopening, closing or verifying a casino account |
| Questions about how we research and rank | Ruling on a dispute between you and an operator |
| Suggestions for topics, including slots not on GAMSTOP | Removing you from, or changing, a GAMSTOP registration |
If your problem is with a specific casino, contact that casino's customer support first and keep a record of every message. Ask for its complaints procedure in writing. Our guide to trusted non GamStop casinos for UK readers explains what to check about licensing and complaint routes before you play.
How to reach us
Use the contact form or the email address shown in the site footer or on this page's contact details. We have not published a phone line or live chat, so please do not expect either. We do not ask for passwords, card numbers or account logins, and you should never send them to us.
To help us reply faster, include:
- The page you are writing about, by title or address.
- The exact statement you are querying, and why you think it is wrong or unclear.
- Any evidence, such as a link to the casino's own terms or a dated screenshot.
- The date you saw it, because bonus terms change often.
Reporting an error or out-of-date offer
Bonus values, wagering rules, payment options and licence details can change without notice. Our pages carry a fact-check date, and the figures shown were last verified on 1 October 2026. Casino advertising is not the same as confirmed terms, so we try to separate what an operator says from what we have been able to verify.
If you find a mismatch, tell us. We will check it against the operator's published terms and update the page where the evidence supports it. We may not be able to confirm everything, and where a point stays unresolved we will say so rather than guess.
Questions about casinos and offers
We are happy to explain how the terms on a welcome bonus, free spins package or cashback deal usually work, including how wagering applies, which games count and what maximum bet or cashout limits can apply. We cannot predict outcomes or promise that any casino will pay out, and we do not give personal financial or gambling advice.
Readers sometimes ask whether a named casino is right for them. We can point you to the criteria we use, but the decision is yours. Check that you are 18 or over, that the casino accepts players from Great Britain, and read the terms in full before depositing.
Business and editorial enquiries
If you represent a brand or service and want to raise a factual point, send it with supporting documents. Our commercial relationships may earn us commission, but commission does not buy a ranking or change what we say about a limitation. We will not alter a review in exchange for payment.
If gambling is becoming a problem
If gambling is causing you worry, you do not need to contact us first. You can speak to GamCare on the National Gambling Helpline, 0808 8020 133, which is free and open every day. You can also register with GAMSTOP to exclude yourself from licensed British gambling sites. Blocking software and the deposit and loss limits many operators provide can add further protection. Please do not treat gambling as a way to earn money or fix debts.
What to expect after you send a message
A person reads each message. We aim to reply to genuine queries within a few working days, though we cannot promise a fixed time and busy periods may take longer. We may not reply to abusive messages, requests for account help we cannot provide, or messages with no way of identifying the page in question.
We handle your details only to answer your message. Please send only what is needed.